RETURN & EXCHANGE POLICY
Peace & Creativity Workshop | LilyRose21 | HQ Sweets
Last Updated: October 26, 2026
At Peace & Creativity Workshop, we are committed to providing quality products and a positive shopping experience. Each product is carefully inspected and prepared before shipment.
We understand that unexpected issues may occasionally occur, and we are committed to addressing customer concerns fairly and professionally.
1. ALL SALES ARE FINAL
All sales are considered final unless a product arrives damaged, defective, or incorrect, or a return or refund is otherwise required by applicable law.
We do not accept returns or exchanges for:
Changes of mind or personal preferences.
Incorrect size or language selections made by the customer.
Accidental purchases after an order has entered processing.
Products damaged due to improper handling, washing, or use after delivery.
We encourage customers to carefully review product descriptions, size charts, language options, quantities, and other available information before completing their purchases.
2. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If you receive a damaged, defective, or incorrect product, please contact Peace & Creativity Workshop within 5 calendar days of delivery.
To submit a claim, please provide:
Your full name and order number.
A brief description of the issue.
Clear photographs showing the damage, defect, or incorrect item.
Photographs of the original shipping packaging, if available.
All claims will be reviewed to determine the appropriate resolution.
The 7-day reporting period is intended to help us address issues promptly and does not limit any rights or remedies available under applicable law.
3. RETURN AUTHORIZATION
Customers must contact Peace & Creativity Workshop and receive return authorization before sending products back.
Once a return is approved, we will provide instructions and, when applicable, a prepaid return shipping label.
When a physical return is required, the original product must be returned with all its components for inspection.
Please package the product securely to prevent additional damage during transportation.
Return requirements may vary depending on the product and the nature of the reported issue.
4. PREPAID RETURN SHIPPING
For approved returns involving damaged, defective, or incorrect products, Peace & Creativity Workshop will provide a prepaid return shipping label at no additional cost to the customer.
Customers must use the authorized shipping label and follow the provided return instructions.
Shipping expenses incurred without prior authorization will not be reimbursed unless required by applicable law.
In certain circumstances, a physical return may not be necessary. Customers will be informed when this applies.
5. PRODUCT INSPECTION
Returned products will be inspected upon receipt to verify the reported issue.
Following inspection, we will determine the appropriate resolution based on the product's condition, the nature of the problem, and applicable consumer protection laws.
Peace & Creativity Workshop reserves the right to request additional information or photographs when reasonably necessary to evaluate a claim.
6. REPLACEMENTS & REFUNDS
When a product is confirmed to be damaged, defective, or incorrect, we will offer an appropriate replacement at no additional cost, subject to product availability and applicable law.
If an identical replacement is unavailable, a refund or another appropriate resolution will be offered.
Approved refunds will be issued to the original payment method whenever possible.
Refund processing times may vary depending on the customer's financial institution or payment provider.
Nothing in this section limits any refund or replacement rights provided by applicable law.
7. ORDER CANCELLATIONS
Customers may request an order cancellation before processing for shipment begins.
Cancellation requests are subject to the order's processing status and must be confirmed by Peace & Creativity Workshop.
Once an order has shipped, it cannot be canceled.
However, customers may still contact us regarding damaged, defective, or incorrect products in accordance with this policy and applicable law.
We encourage customers to contact us as soon as possible if they need to request a cancellation.
8. CARRYING THROUGH EACH DAY PLANNER — SPECIAL CONDITIONS
The Carrying Through Each Day Planner is available in English and Spanish editions.
Customers are responsible for selecting their preferred language before completing checkout.
Returns or exchanges due to incorrect language selection, changes of mind, or personal preferences are not accepted.
However, if a customer receives an edition different from the one ordered, the issue will be handled under our damaged, defective, or incorrect product policy.
Damaged, Defective, or Incorrect Planners
If a planner arrives damaged, contains a manufacturing defect, or differs from the item ordered, customers should contact Peace & Creativity Workshop within 7 calendar days of delivery.
Customers must provide their order number, a description of the issue, and clear photographs of the affected product.
For approved claims involving damaged, defective, or incorrect planners, the original product must generally be returned for inspection using the prepaid return shipping label provided by Peace & Creativity Workshop.
Following inspection, an appropriate replacement or refund will be arranged in accordance with this policy and applicable law.
9. LILYROSE21 T-SHIRTS — SPECIAL RETURN & EXCHANGE CONDITIONS
All LilyRose21 T-shirt sales are final, except in cases involving damaged, defective, or incorrect products, or where otherwise required by applicable law.
SIZE SELECTION
Customers are responsible for selecting the correct size before completing their purchase.
We strongly encourage customers to review the provided size chart and product measurements carefully.
Returns or exchanges due to incorrect size selection, personal preferences, or changes of mind are not accepted.
Damaged, Defective, or Incorrect T-Shirts
If a T-shirt arrives damaged, has a manufacturing or printing defect, or differs from the item ordered, please contact Peace & Creativity Workshop within 7 calendar days of delivery.
Customers must provide their order number, a description of the issue, and clear photographs of the affected product.
Once the claim has been reviewed, return instructions will be provided if a physical return is necessary.
For approved returns involving defects or fulfillment errors, a prepaid return shipping label will be provided at no additional cost.
The original T-shirt must be returned when requested.
Following inspection, an appropriate replacement or refund will be arranged.
Worn or Washed Products
Returns are not accepted for T-shirts that have been worn, washed, altered, or damaged after delivery due to customer use or handling, except where required by applicable law.
This restriction does not exclude valid claims involving manufacturing defects.
10. HQ SWEETS HANDMADE DOG BANDANAS — SPECIAL RETURN & EXCHANGE CONDITIONS
Our HQ Sweets dog bandanas are individually handmade with care by Abuela ElisaLucia.
Because each bandana is handcrafted, slight variations in stitching, fabric placement, and measurements may occur.
These natural variations are part of the handmade character of each product and are not necessarily considered manufacturing defects.
All Sales Are Final
We do not accept returns or exchanges due to:
Incorrect size selection.
Changes of mind.
Personal color or design preferences.
Normal variations associated with handmade products.
Damage resulting from improper use, washing, or handling.
Customers are encouraged to review the size guide, product descriptions, and available designs before completing their purchases.
Damaged, Defective, or Incorrect Bandanas
If a bandana arrives damaged, has a manufacturing defect, or differs from the item ordered, please contact Peace & Creativity Workshop within 7 calendar days of delivery.
Customers must provide:
Their order number.
A description of the issue.
Clear photographs showing the reported problem.
Photographs of the original packaging, if available.
Return Requirements
Due to the lightweight construction and handmade nature of our bandanas, a physical return may not always be necessary.
Each claim will be reviewed individually.
Peace & Creativity Workshop may request the return of the original product when reasonably necessary to verify the reported issue.
If a return is required for an approved claim involving a defect or fulfillment error, a prepaid return shipping label will be provided at no additional cost.
Replacements & Refunds
When a manufacturing defect, shipping damage, or fulfillment error is confirmed, we will arrange an appropriate replacement at no additional cost, subject to product availability and applicable law.
If an identical replacement is unavailable, a refund or another appropriate resolution will be offered.
11. GIFT PACKAGING
Optional gift boxes and physical greeting cards are available for purchase separately with eligible products.
Gift boxes are priced at $4.00 each, and physical greeting cards are priced at $1.50 each. Customers may purchase either option individually or both together.
Gift box size and style are selected by Peace & Creativity Workshop based on product dimensions and packaging availability. Multiple items may be packaged together in one gift box when space allows.
Gift packaging and greeting card fees are nonrefundable once the items have been prepared or shipped, except when a refund is required due to our error, a defective or incorrect product, or applicable law.
If an order arrives damaged or incorrect, any concerns involving gift boxes or greeting cards will be reviewed as part of the customer's claim.
12. GENERAL PRODUCT RETURN GUIDELINES
The following guidelines apply to all products sold by Peace & Creativity Workshop, including LilyRose21 planners, T-shirts, and HQ Sweets handmade dog bandanas.
Reporting an Issue
Customers are requested to report damaged, defective, or incorrect products within 7 calendar days of delivery.
This reporting period does not limit any rights or remedies available under applicable law.
Return Authorization
Customers should contact Peace & Creativity Workshop before returning any product.
Return instructions and prepaid shipping labels will be provided when applicable.
Product Inspection
Returned products may be inspected to determine the nature of the reported issue and the appropriate resolution.
Replacement Availability
Replacement products are subject to availability.
When an identical replacement is unavailable, an appropriate alternative resolution, including a refund when applicable, will be offered.
Customer Responsibility
Customers are responsible for reviewing product descriptions, size charts, language selections, quantities, and other available product information before checkout.
13. CONTACT INFORMATION
For return requests, damaged products, or order-related concerns, please contact Peace & Creativity Workshop through the Contact Us page on our website.
Please include your order number and a detailed description of your concern so we can assist you efficiently.
We appreciate your understanding and thank you for supporting Peace & Creativity Workshop and our brands, LilyRose21 and HQ Sweets.
IMPORTANT NOTICE:
Nothing in this policy limits, excludes, or overrides any consumer rights or remedies available under applicable federal or state laws.
Peace & Creativity Workshop is committed to handling customer concerns fairly and in accordance with applicable consumer protection requirements.